Reference

How Our Policies Protect Your Account

Our legal terms set the rules for how your account operates, how your data is handled, and what rights you hold when you use fanduel in any eligible state.

State-by-state eligibilityAccount data rightsPayPal, Venmo, Play+ policy contextContact path for legal requestsCookie and retention rules

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Jurisdiction, Eligibility and Account Rules

fanduel Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

fanduel operates as a state-licensed casino and sportsbook platform. Availability is not uniform across the United States — whether you can open an account, fund it via PayPal, Venmo, or your Play+ prepaid card, and access the full lobby depends entirely on whether your state has

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authorized online casino and sports wagering. We do not accept accounts from states where such activity is not permitted under local law. When you create an account, you confirm that you are located in an eligible state at the time of each session. Payment activity through
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PayPal, Venmo, and Play+ is subject to both our own account terms and the applicable payment provider's terms of service. Deposits and withdrawals processed through those rails must comply with the transaction policies we publish in your account wallet section. We update our terms when regulatory
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conditions change — you will receive notice through your registered email address before any material change takes effect. If you disagree with an update, the correct path is to close your account and withdraw any available balance before the effective date. Nothing in our terms removes
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your right to contact us directly about a specific policy question.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If a specific clause in our terms affects your account — a disputed transaction through PayPal, a data request, or a question about eligibility in your state — use one of the channels below. Our account support team can escalate any legal or compliance matter to the right internal team. Players in Columbus can reach us the same way as anyone else in an eligible state.

Live Chat Open the chat icon in your account dashboard to connect with a support agent who can log a formal policy query or escalate a legal concern on your behalf.

Email Support Send your legal or data-related request to our support address found in the Help section of your account. Include your registered email and the specific policy area you are asking about.

Account Help Center The Help Center in your account settings covers data requests, cookie preferences, and account closure steps — each with a direct form so your request is tracked from submission.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Secure

Your account security and data privacy are handled through specific operational practices — not just a policy statement. Here is what that looks like in practice across four areas we are accountable for.

Data Retention We retain account data for the period required by applicable state law and our licensing obligations. You can request a summary of what we hold by submitting a data access form in the Help Center.

Cookie Controls Cookie preferences are set at account creation and can be adjusted in your browser or through the privacy settings panel in your account — analytics cookies are off by default for opted-out accounts.

Account Security We use two-step verification on login and flag unusual access attempts automatically. If you notice a sign-in from an unrecognized device, lock your account from the security tab and contact support immediately.

Requesting Changes To update personal data, correct a record, or request deletion, submit a written request through the account Help Center. We aim to acknowledge all data requests within the timeframe state law requires.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about our legal terms, data practices, and account rights. Each answer reflects how our policies actually work — not generic boilerplate.

Access depends on whether your state has authorized online casino and sportsbook activity. Check your account registration screen — it confirms eligibility based on your location at the time you sign up.

We collect account registration details, transaction records including PayPal, Venmo and Play+ activity, session data, and identity verification documents required by state law. Full detail is in our Privacy Policy.

Submit a data access request through the Help Center in your account settings. We will acknowledge your request and respond within the period required by the privacy law applicable to your state.

You can request deletion of data we are not legally required to retain. Some records — like transaction history tied to PayPal or Venmo withdrawals — must be kept for compliance. We will tell you exactly what applies.

We send notice to your registered email address before any material change takes effect. You have the right to review the update and close your account before the new terms apply if you choose not to accept them.

Any remaining balance on your Play+ prepaid card at account closure can be withdrawn according to our account closure terms. Contact support through live chat to initiate the withdrawal and confirm the steps for your state.

Reference

Legal

Access may be available only in states where local law permits.

InfoPrivacy Policy Gamesfanduel Casino InfoFAQ

How Our Policies Protect Your Account

Reach Us About Any Legal or Policy Question

How We Handle Your Data and Keep Your Account Secure

Common Questions About Our Terms and Your Rights

01 Is fanduel available in my state?

02 What data does fanduel collect from my account?

03 How do I request a copy of my personal data?

04 Can I ask fanduel to delete my account data?

05 How will I know if the legal terms change?

06 What happens to my Play+ prepaid card balance if I close my account?

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